Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

How Subscriptions Work

When you subscribe, your selected product will be delivered monthly. Your payment method will be charged automatically each billing cycle.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. 

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. 

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 

See our returns policy for more details on returns and refunds.

Order Cancellation or Pausing Subscriptions

You may cancel order anytime through your account portal or by emailing hello@seamoss.co. To avoid the next charge on subscriptions, cancellations must be made at least 1 business days before your renewal date to ensure scheduled order does not get charged.

Refunds

Subscription charges are not automatically refundable. If you believe there was an error or issue, email hello@seamoss.co and our team will review your request.

Updating Payment Information

You are responsible for keeping your billing details up to date. You can update your billing anytime in your customer portal accessible by clicking the login icon on seamoss.co menu.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.