Shipping policy

Order Processing

All orders are processed within 1–3 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
You will receive an order confirmation email after checkout and a shipping confirmation email with tracking information once your order has shipped.

United States (Domestic):

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Shipping times may vary based on carrier volume, weather conditions, and destination.

International:

Shipping rates are calculated at checkout based on your location and selected shipping method.
Free shipping promotions, when available, will be applied at checkout with promotion code or automatic free shipping discount.

We ship internationally.

Please contact us at hello@seamoss.co before placing an international order so we can confirm availability and shipping options.

Some seamoss-based products are temperature-sensitive.

We may include insulated packaging or cold packs during warmer months to maintain product quality.
Please retrieve your package promptly upon delivery to avoid heat exposure.

Once your order ships, you will receive a tracking number via email.
Tracking updates may take up to 24 hours to appear.

Please double-check your shipping address at checkout.

We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
If a package is returned to us due to an address issue, the customer is responsible for reshipment costs.

If your package shows as delivered but you cannot locate it, please contact the carrier first.
For damaged items, contact us within 48 hours of delivery with photos of the product and packaging so we can assist with a replacement.

At this time, seamoss.co ships only within the United States.
International shipping may be added in the future.

If you have any questions about your order or shipping, contact our support team at hello@seamoss.co.